Shipping Policy

Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.  As soon as we receive your order, we will automatically process it.  If there are any issues we will be in touch via email.

 

Order Shipment

Your order will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address your provide when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at: info@galantickids.com.au.

Shipping time will vary depending on your location however should be between 3 to 10 business days.

 

Shipping Costs

Shipping costs (if any) will add added at checkout. 

 

Undeliverable Packages

In the unlikely event that your parcel is returned to us, we will contact you via email.

 

Inaccurate address

If there are any address discrepancies with your order and the product is returned us, we will be in touch via email. A re-delivery cost may occur for any products that are returned to us.

 

Unsuccessful Delivery Attempt

If no one is present when your order arrives and it is being delivered by Australia Post, a notification will be left in your mail box for you to pick up your parcel at your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item arrives at your door at your convenience. A re-delivery cost may occur if you are not home at the arranged time.